OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
166 ratings and 99 comments received in the last 90 days.
10 April 2024
Billy couldn't do enough for me, it was a brilliant customer experience. Several of his colleagues were also involved, made me feel like I was their only customer. Have already recommended to family and friends.
07 April 2024
Everything was good.
04 April 2024
Always kept up to date with all the necessary information.
04 April 2024
Kept me informed the whole time
04 April 2024
so far excellent service.
03 April 2024
Really competent and knowledgeable staff
02 April 2024
Mitchell Ferguson, Retail Consultant, listened to my needs, regarding purchasing. There was a 'stop' put on the car by MINI UK and Mitchell and other staff at the centre kept me informed and up to date with any news. The Mini Centre was very helpful
30 March 2024
Great service from Mitchell.
29 March 2024
Mitchell was excellent
25 April 2024
Great service
24 April 2024
Clunky appointment booking meant that my "full service" booking to cover all the alerts in my car turned into a largely wasted day, as only one warning light was dealt with. This was then compounded by an unpleasant service experience on site.
18 April 2024
Quick and reliable
17 April 2024
Swift and timely completion
16 April 2024
helpful and professional with a very good video of service
16 April 2024
Always keep me updated and explain everything by a video.
15 April 2024
The video was rushed through with background noise making it hard to fully hear everything that was being said.
15 April 2024
Times and service as expected and manner/politeness of staff exceptional
14 April 2024
Completely satisfied
12 April 2024
Professional and efficient ; kept informed
15 April 2024
Billy Callahan was very professional and gave me a lot of advice when I placed the order I then had Mitchell Ferguson (as Billy was on leave) who was equally as professional and very helpful with the handover of my new car and the PCP and insurance